Siloam Hospitals Partners with Bot MD to Improve Quality of Care and Patient Outcomes through A.I. Powered WhatsApp
17 March 2023
Siloam Hospitals Group signed a Memorandum of Understanding (MoU) with A.I. health tech start-up Bot MD to automate and scale patient reported outcome measures across their entire hospital chain. This partnership will help improve the quality of care for Siloam patients through automating the collection of patient outcomes before and after treatment using clinical gold standards for Patient Reported Outcomes Measures (PROMs). With Bot MD Care, Siloam will be able to scale the data collection across a range of clinical conditions by powering WhatsApp with an A.I. Chat Bot that can also automate reminders and education information to patients.
Patients who receive treatment at Siloam Hospitals for heart failure or ischemic heart disease will receive a WhatsApp reminder during their visit to collect their baseline medical condition. The A.I. platform will automate reminders and collection of health reported outcomes pre- and post-surgery and score the patient’s outcomes automatically. This will allow Siloam to benchmark and measure the patient outcomes across its hospitals in Indonesia.
"We are excited to partner with Bot MD in launching the first showcase of A.I. in PROMs data collection in Indonesia and be the benchmark in hospital quality. This initiative demonstrates Siloam Hospitals' commitment to deliver the best quality of care and clinical outcomes in Indonesia. We will continuously work together with Bot MD to support our operations and improve our quality of care and ultimately enhance our patients’ journey.”
In addition to powering popular chat platforms like WhatsApp and Facebook Messenger, Bot MD’s proprietary A.I. chat engine is also able to integrate a wide variety of hospital information systems to instantly answer doctor and nurse queries on patient information and internal hospital guidelines and protocols. Since December 2022, Bot MD has been used to power instant information search for over 200,000 doctors in Ikatan Dokter Indonesia (IDI).
As the largest private hospital group in Indonesia with 41 Siloam hospitals and 66 clinics, Siloam treats and provides care for more than 5 million unique patients each year. Siloam Hospitals is committed to continue to invest in facilities and technology, and further support each step of the patients’ journey. Siloam Hospitals has implemented various technological investments such as the MySiloam Application, Electronic Medical Records (EMR), and Enterprise Resources Planning (ERP) System. Siloam also integrated a robust Hospital Information System which enables each hospital unit to leverage utilizing the large network of hospitals with the most comprehensive experts in Indonesia.
At the start, Siloam Hospitals and Bot MD will focus on measuring the outcomes of patients with chronic heart disease conditions such as heart failure or ischemic heart disease. The Bot MD Care platform will be first introduced at Siloam Hospitals Lippo Village in Tangerang and will be progressively rolled out across other hospitals. Siloam Hospitals Group also has plans to expand the platform to cover other clinical areas, and improve patient engagement. Bot MD will also integrate the PROM outcomes into the Siloam EMR to make it easy for clinical users to review patient progress.
"Bot MD is honoured to be part of Siloam's effort to improve its quality of care and patient outcomes across their entire chain of hospitals. The Bot MD Care A.I. WhatsApp platform makes it easy for hospital groups like Siloam to standardize and scale quality measurements across their entire chain by automating the collection of Patient Reported Outcome Measures through powering popular chat platforms like WhatsApp. The A.I. can also automatically score PROM surveys and deliver automated reminders and education to patients pre and post procedure, enabling clinical users to easily benchmark and identify ways to further enhance their quality of care."
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About Bot MD
Bot MD is a Y-Combinator backed startup with the mission of Empowering Doctors around the world. The company’s proprietary A.I. chat engine is able to integrate with hospital information systems to provide instant answers to doctor and patient queries. Bot MD can also power popular messaging platforms such as WhatsApp, Facebook Messenger, Viber and LINE to help doctors easily automate patient workflows. Since 2018, Bot MD has been used by over 20,000 clinicians from leading hospitals and clinics around the world including the National University Health System, the National University Cancer Institute, Singapore, Alexandra Hospital, Khoo Teck Puat Hospital, Changi General Hospital, Parkway Radiology, the National Kidney Transplant Institute and Siloam Hospitals. For more information, visit https://www.botmd.com
About Siloam Hospitals
PT Siloam International Hospitals Tbk (“Siloam Hospitals”) is a network of private hospitals in Indonesia committed to providing high quality health services in Indonesia. Starting business in 1996, Siloam Hospitals currently manages and operates 41 hospitals, consisting of 15 hospitals in the Greater Jakarta area and 26 hospitals spread across the islands of Java, Sumatra, Kalimantan, Sulawesi, Bali, Nusa Tenggara and Ambon.
Siloam Hospitals Group also operates 66 Siloam Clinics. Siloam Hospitals' vision is to provide international quality healthcare and reach all levels of society on a national scale based on Godly compassion which is the basis for Siloam Hospitals to respond to the dynamic social transformation in Indonesia. Siloam Hospitals' mission is to be the trusted choice for world-class holistic healthcare, health education and research.
Siloam Hospitals is the pioneer of Joint Commission International (JCI) accreditation for hospitals in Indonesia. JCI is an international accreditation agency based in the United States that focuses on improving the quality of health care and patient safety.
For more information about Siloam Hospitals, visit www.siloamhospitals.com.