Meet Iris, the Eyecare Chatbot!
The National University Hospital and Chelvin Sng Eye Centre announced their partnership with Bot MD to launch Iris, the A.I. powered eyecare WhatsApp chatbot that will educate and prepare cataract patients and their caregivers about the medical condition, its treatment as well as post-operative care.
Patients who are enrolled onto the Bot MD Care Platform will receive infographics and videographics that explain about cataract surgery through the FAQ buttons in WhatsApp. The Bot is also trained to respond to the frequently asked questions (FAQ) that are typed into the WhatsApp chat with Iris.
Patients who have made their cataract surgery appointments can further ask Iris what they need to prepare for their surgery as well as how they should take care of their eye after surgery.
“Many patients are anxious and apprehensive towards treating their cataract condition, which could lead to dire outcomes for their eye health. We hope that our partnership with Bot MD to launch Iris will help to assure patients and their caregivers by providing responses to their questions about the medical condition, its treatment and post-operative care in the most convenient way using WhatsApp."
Medical Director, Chelvin Sng Eye Centre
"Bot MD is excited to be part of NUH and Chelvin Sng Eye Centre's initiative to educate and assure cataract patients and their caregivers using WhatsApp, a chat platform that they are most familiar with."
The Bot MD Care patient education and engagement platform has been used by clinical teams across Southeast Asia to reach over 10,000 patients. Notably, Bot MD partnered the National University Cancer Institute, Singapore, to introduce Angie, the ENGAGE Chatbot which vastly simplified the genetic counselling process to empower women at risk of hereditary breast and ovarian cancer.
About Bot MD
Bot MD is a Y-Combinator backed startup with the mission of Empowering Doctors around the world. The company’s proprietary A.I. chat engine is able to integrate with hospital information systems to provide instant answers to doctor and patient queries. Bot MD can also power popular messaging platforms such as Facebook Messenger, Viber, WhatsApp and LINE to help doctors easily automate patient workflows. Since 2018, Bot MD has been used by over 20,000 clinicians from leading hospitals and clinics around the world including the National University Health System, the National University Cancer Institute of Singapore, Parkway Hospitals, Siloam Hospitals, and the National Kidney and Transplant Institute. Bot MD has also been used to manage over 10,000 patients across Southeast Asia. For more information, visit www.botmd.com
About National University Hospital
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