Increasing the convenience of patient appointment scheduling with an omni-channel approach
Northeast Medical Group (NEMG) has partnered with Bot MD to digitize the scheduling of clinic appointments, vaccinations and teleconsultations for their primary care clinics in Singapore.
Bot MD powers the NEMG WhatsApp, Facebook Messenger and the website to enable patients to easily book appointments 24/7. Once their appointment has been scheduled, patients receive instant confirmation of their booking through WhatsApp along with the ability to easily reschedule and cancel their appointments without having to call.
The Bot also sends patients prep instructions and appointment reminders prior to their visit and can also instantly answer frequently asked patient questions such as vaccination eligibility, clinic locations as well as operating hours for various NEMG clinics.
“For me, I could tell Bot MD's platform was working just simply by looking at the number of bookings that our patients were able to make online. For example, in the last 6 months, we’ve had more than 1,000 patients who booked their private COVID vaccination appointments through this new digital workflow.”
Furthermore, Bot MD's omnichannel patient-engagement platform allows clinic assistants to focus on attending to the patients in the clinic without being overwhelmed by phone calls from patients. By automating appointment scheduling and reminders through WhatsApp, clinic assistants no longer need to call patients one by one.
"We want to make primary care even more accessible to patients by making it easy for them to schedule or change appointments with their GPs at available time-slots from WhatsApp, Facebook Messenger or the clinic's website, without creating more work for clinic assistants who are already busy managing the patients in the clinic."
