Allergan partners Bot MD to improve post-treatment care using WhatsApp
Allergan has partnered Bot MD to improve the post-treatment care of patients who were administered BOTOX or JUVEDERM in aesthetic clinics in Singapore.
Using the Bot MD Care platform, patients who are administered BOTOX or JUVEDERM at each clinic will be enrolled to automatically receive in WhatsApp post-treatment care instructions, reminders for follow-up visits and links to online monitoring forms to submit photos and videos of their treatment area. The Bot is also trained to answer patients' frequently asked questions including when they will see the results of their treatment and the time taken for them to see the effect of the treatment.
“We are excited to come on board the Allergan-Bot MD platform, which allows us to care for our patients remotely throughout their treatment period. By using WhatsApp, our patients can easily receive the information that they need and receive reminders for their follow-up visits to our clinic."
“The Allergan-Bot MD Platform enables our clinical team to remotely monitor our patients' treatment areas through photos and videos that they conveniently submit in simple forms which are accessed from WhatsApp."
“At Allergan Aesthetics, we see an immense opportunity to use technology to elevate our patient care and education experience and provide comprehensive support to our patients. With Bot MD's WhatsApp reminders and chatbot solutions, our clinics can ensure patients follow through their post-treatment care at home and return for their subsequent injection and follow-up consultation."
"Our Bot MD Care platform has proven to be a convenient platform that enables clinics to engage and remotely manage patients. We are excited to be working with industry partners like Allergan to monitor patients' compliance with care instructions so they can achieve the most effective clinical outcomes. We are also heartened to hear the clinics' positive feedback about the patient screening and appointment scheduling features of the platform."
The A.I. powered Bot MD Care platform has been used by leading hospitals and clinics to automate their engagement and monitoring of over 10,000 patients across Southeast Asia using WhatsApp, Viber, Facebook Messenger and LINE. More than 80% of patients return to the clinic after receiving Bot MD's automated reminders in WhatsApp or Viber.
About Bot MD
Bot MD is a Y-Combinator backed startup with the mission of Empowering Doctors around the world. The company’s proprietary A.I. chat engine is able to integrate with hospital information systems to provide instant answers to doctor and patient queries. Bot MD can also power popular messaging platforms such as Facebook Messenger, Viber, WhatsApp and LINE to help doctors easily automate patient workflows. Since 2018, Bot MD has been used by over 20,000 clinicians from leading hospitals and clinics around the world including the National University Health System, the National University Cancer Institute of Singapore, Parkway Hospitals, Siloam Hospitals, and the National Kidney and Transplant Institute. Bot MD has also been used to manage over 10,000 patients across Southeast Asia. For more information, visit www.botmd.com
About Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit AllerganAesthetics.com.